Career Detail


Hotel, Motel, and Resort Desk Clerk
“Enjoy Your Stay”
Provide a variety of customer friendly services to guests like checking in, assigning rooms, and answering questions about accomodations and local attractions.
The Job
Desk clerks answer questions about services, checkout times, the local community, or other matters of public interest. They report problems with guest rooms or public facilities to members of the housekeeping or maintenance staff. Clerks may take on a variety of additional responsibilities, such as bringing fresh linens to rooms, and they are often responsible for all front-office operations, information, and services. For example, they may perform the work of a bookkeeper, advance reservation agent, cashier, laundry attendant, and telephone switchboard operator. They also keep records of room assignments and other registration-related information on computers. When guests check out, desk clerks prepare and explain the charges and process payments. About half of all desk clerks work a 40-hour week.
Work Environment
Most clerks work in areas that are clean, well lit, and relatively quiet, although lobbies can become crowded and noisy when busy. Many hotels have stringent dress guidelines for desk clerks.
College Majors
hospitality management, communications
Minimum Qualifications
While postsecondary education is not usually required for this job, formal training in a hospitality management degree or certificate program may be an advantage for getting positions in larger or more upscale properties.
Personality traits helpful for this career
Be well groomed, display maturity, self confidence, and good judgment. Also be quick-thinking, energetic, and able to work as a member of a team.
Quick Facts
  • Evening, weekend, and part-time work hours create the potential for flexible schedules.
  • Professional appearance and personality are more important than formal academic training in getting a job.
  • More Info: Educational Institute of the American Hotel and Lodging Association, Internet: http://www.ei-ahla.org
Compensation and Outlook
Median annual wages for hotel, motel, and resort desk clerks were $19,480 in May 2008.
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