Career Detail

Computer Support Specialist and Systems Admin.
Computer support specialists provide technical assistance, support, and advice to customers and other users.
The Job
These workers educate users about computer security, install security software, monitor networks for security breaches, respond to cyber attacks, and, in some cases, gather data and evidence to be used in prosecuting cyber crime.
Work Environment
Computer support specialists and systems administrators normally work in well-lighted, comfortable offices or computer laboratories.
College Majors
Bachelor's degree in computer science or information systems
Minimum Qualifications
A college degree is required for some computer support specialist positions, but certification and relevant experience may be sufficient for others.
Personality traits helpful for this career
Must have strong problem-solving, analytical, and communication skills because troubleshooting and helping others are vital parts of the job.
Quick Facts
  • Growth in computer support specialist jobs will be about as fast as the average, while growth in network and computer system administrator jobs will be much faster than average.
  • There are many paths of entry to these occupations.
  • Job prospects should be best for college graduates with relevant skills and experience; certifications and practical experience are essential for people without degrees.
Compensation and Outlook
Median annual earnings of wage-and-salary computer support specialists were $41,470 in May 2006. The middle 50 percent earned between $32,110 and $53,640. The lowest 10 percent earned less than $25,290, and the highest 10 percent earned more than $68,540.
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Job Growth Outlook
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H.S. diploma H.S. diploma
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